Question 1

How can I access my Tenancy Portal

Accepted Answer

As a tenant at Hedges Property Group, you have access to a great tenancy portal throughout your tenancy.

The portal is accessible via an app or on your desktop and is available 24 hours a day, 7 days a week.
Upon being accepted for a property, you will be issued a link to create your own password for the programme.

You can utilise the portal to;
Check on invoices
Report maintenance
Check your rent paid to to dates
Access your documents
Contact your Property Manager

The tenancy portal is an incredibly handy tool to refer to for all things related to your tenancy.

Question 2

How do I pay my rent with Hedges property Group

Accepted Answer

Hedges Property Group utilises a payment method known as MePay. This is a programme that is utilised through our Property Management software and provides additional securities when making payments towards your rent and invoices.

When you are accepted for a property, you will be sent an email with instructions on how to set up your MePay system. You will have the ability to create a direct debit for a set and forget or you can opt to log in and pay weekly or fortnightly - depending on your own personal choice.

Question 3

How do I set up my utilities & what do I pay for?

Accepted Answer

When leasing a property with Hedges Property Group, we are able to assist you in setting up your own utility accounts such as gas, electricity, internet, telephone etc. These accounts are done directly with the company of your choice and are your accounts to manage and handle.

The Water usage accounts do remain under the name of the Landlord and are 99% of the time handled by your Property Manager. The accounts are received and invoiced to you on a 2 monthly basis (as received from Water Corp). You then make the payments as you do your rent.

Question 4

How often are Routine Inspections

Accepted Answer

Inspections are necessary throughout a tenancy to ensure that the home is not only being maintained in a clean and tidy order but also to be able to have the opportunity to see how the home is aging and if any renovations or repairs are necessary.

Routine inspections take place four times per year, the first one after you move in is around 6 weeks and then every 3 months following.

The inspection date and time is booked NO LESS than 7 days and you will be notified via email of the expected date and time frame your Property Manager will be attending. The time frames will be either before 12pm or after 12pm but no earlier than 8.30am and no later than 5pm.

You are most welcome to be attendance if you wish, however it is not necessary and your Property Manager will access with a key and leave a note or card so you know they have attended.

A copy of the routine inspection is finalised and forwarded to your Landlord and a copy is also placed on your tenancy portal for your own reference.

If there are any items requiring additional attention, your Property Manager will contact you directly.

A cleaning list and maintenance form will be sent to you at the time of booking.

Question 5

Do I need Contents Insurance?

Accepted Answer

YES

Please note that the Landlords building and Landlords insurance policies DO NOT cover your personal belongings.

It is highly recommended that you obtain your own Contents Insurance so your personal items are covered in the event that something was to occur.

If you do not obtain contents insurance, there will be no claim to the Landlord to replace any belongings lost or damaged.

Question 6

What if I want a pet?

Accepted Answer

We know that everyone enjoys a furry friend however, if you were not accepted for the property with a pet then you MUST contact your Property Manager for a pet application PRIOR to getting a pet.

A Landlord will then have 14days to respond to your pet application. A Landlord does have a right to deny the pet request on the basis of;
The property is Strata and the bylaws state NO pets
Property is unsuitable
Safety Issues
Health concerns
Any laws that refrain from a pet being allowed on the premises
 
When making application, you will be asked to provide the following information by way of the Prescribed Pet Application Form;
Type of pet (dog, cat, bird etc)
Age of pet
Breed of pet

If the Landlord agrees, you will be required to pay a $260 pet bond which will be added to your overall bond and sign a Pet Annexure.

The bond will be utilised to cover the cost of professional pet fumigation at the end of your tenancy and any pet damage.

Question 7

I need to Break my Lease – how do I do that?

Accepted Answer

We know plans can change, whether that be a relocation for work, purchasing a property or the unfortunate event of a relationship breaking down - all of which may lead you to having to break your fixed term lease agreement.

First step is to contact your Property Manager to advise of the request to break lease and your expected date of vacate.

Your Property Manager will then issue you the necessary documentation to sign whilst simultaneously contacting your Landlord with the request - it is important to note that a Landlord is not required to accept a break of lease however in most cases, it is recommended by your Property Manager.

It is important to note that there will be fees payable that are associated with the break of lease and the reletting of the property - these include;

Rent payable until a new tenant moves in OR the lease expires (whichever falls sooner)
Payment of the unexpired portion of the leasing fee OR lease renewal fee that your Landlord paid for the arrangements to place you in the property
Advertising costs
Final Bond Inspection costs
Any difference in rent should the property be relet at a lesser amount that currently payable

You may be asked to pay some of these costs prior to the commencement of advertising however your Property Manager will confirm at the time of acceptance.

Upon acceptance, signed documentation returned & payment of any costs required, your Property Manager will then start the process of finding a new tenant for the home via ways of advertising. Home opens will be necessary and your Property Manager will liaise with you as to your availability - you do also have the option to carry out any weekend or after hour viewings if you wish.

Your Property Manager will then process the applications as received and will liaise with your Landlord for the successful acceptance of the tenant that is suitable for the home whilst also attempting to select the one most suitable for move in dates etc.

It is important to keep in mind that you are responsible for the rent until the tenant moves in or lease commences. There can be a week or so gap between you vacating the home and a new tenant moving in as the final inspection and new Property Condition report MUST be completed prior to.

Question 8

I have Maintenance to report – what do I do?

Accepted Answer

It is part of a tenancy that there will be general maintenance required throughout a tenancy however reporting maintenance has never been easier!

You can report maintenance by emailing a description and photos directly to your Property Manager, or better yet, you can utilise the PropertyME app.

When utilising the app, you are able to add in all the information, including photos and it will automatically create a work order ready to be sent off the Landlord.

When a maintenance item is received, it must be passed on to the Landlord for approval to proceed. 
You will be kept in the loop as the maintenance item progresses as well as when a work order is issued.

In the event the Landlord does not wish to proceed at that time, you will also be advised.

FAQs

Frequently asked questions

How can I access my Tenancy Portal

How do I pay my rent with Hedges property Group

How do I set up my utilities & what do I pay for?

How often are Routine Inspections

Do I need Contents Insurance?

What if I want a pet?

I need to Break my Lease – how do I do that?

I have Maintenance to report – what do I do?

Site Pages

Our Properties

Contact Us!

Home

About

Our Listings

Market Appraisal

Online Appraisal

Property Management

Blogs

FAQs

Emergency Proceedure